Frequently Asked Questions

Our hope is that this website will communicate as clearly as possible what we are selling. We believe that if our customers are fully informed, there is an excellent chance that they will be satisfied with their purchases and in-turn, will value the services that we provide. We hope you can find the answers to your questions here (F.A.Q). If not, please contact us. We welcome your feedback

1. What kind of services do you apply?
Nefertiti Egypt is a leading export company of distinguished high quality Egyptian products. *100% certified Egyptian cotton linens and towels. Organic herbs and spices. Antique reproduction furniture.
We are currently negotiating with several different manufacturers for additional products and are constantly adding new categories in order to improve your shopping choices. Our buyers are always seeking the best values for our customers. Consequently, at Nefertiti Egypt you will find the best possible value and hard-to-find merchandise at great prices.

2. What forms of payment do you accept?
We accept payment order to our bank a/c

3.How much do you charge for shipping? And do you ship overseas?
All prices quoted are FOB. We can arrange for CIF at your request. Nefertiti Egypt holds full responsibility for the safety of such merchandise not only this, but also we carry the shipping cost up to the most convenient port in your country for us. Additional arrangement for transport and fixing goods can be made as per order as per your request. (Such extra service charges will be carried on your account.) Shipping charges are affected by a variety of factors. Nefertiti Egypt is always working to improve the quality and cost of shipping for all customers. Nefertiti Egypt ships worldwide, all available shipping options Destination, type and weight of merchandise ordered and the shipping method(s) you choose determine shipping & handling charges and available shipping Methods. Therefore Nefertiti Egypt reserves all rights to select the most suitable method of shipping for each order from orders combining different product lines. We ship all our various product lines from the same shipping center. When you combine items in your order, your total shipping charges will be less than if you had placed separate orders for the different product lines. Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error. Express couriers may require a signature for delivery, do not deliver on weekends and do not ship to P.O. Boxes or APO/FPO addresses. Approximate delivery times will be as follows:
A) FedEx 2-4 days (for shipment worldwide).
B) Express mail, or other domestic courier 1-2 days (for shipment inside Egypt).
Please note that these time frames are only estimates (except for shipping methods with a guaranteed delivery time) and apply from the time your order leaves our warehouse, not from the time you place your order.
Nefertiti Egypt may select special courier for some merchandise that may require special packing and shipment. Nefertiti Egypt holds full responsibility for the safety of such merchandise.

4.What about your return policy?
Within 30 days of receipt of your order, you may return any item in its original condition.We will issue a refund, less 10% (for processing and handling fees) for the price of any item you return that meets these conditions. We can refund shipping costs only if the return is a result of our error.

5.Where do I find information and specifications about a product?
Product information and specifications are located on every product page to allow you to review this information before purchasing.

6.Personal responses
If you didn't find the answer to your question on this page, please send an e-mail to us and we will respond to you personally. -- We welcome your feedback

Thank you for your interest in our line of products and please let us know if we can help you with any of your needs.
Call your nearest branch for more information.